Terms of Service

01Agreement, eligibility and service scope

These Terms govern access to and use of Klarstig, an AI-assisted platform for building forms and automating related workflows. By creating an account or using the service, the account holder — and any organization it represents — accepts these Terms.

Use the service only if you can form a binding agreement and are not barred from doing so under applicable law. The specific Klarstig contracting entity, together with any additional order or plan terms, is identified in the applicable order or account documentation.

02Account access and responsibilities

Keep credentials and recovery methods secure, grant access only to authorized people and keep organization permissions appropriate. Use the supported authentication and security settings for your account.

Organization administrators can configure supported session-lifetime and IP-access policies within platform safeguards. These settings do not remove baseline protections or give a user permission to access another organization’s information.

03Customer content and lawful collection

Only collect, upload, share or process information that you are entitled to use through the service. Supply the notices and obtain the permissions or other legal authority required for your collection and use. Limit collection to information appropriate for the intended purpose.

You retain ownership of the form schemas, submissions and workflow content you create or upload. You grant Klarstig only the rights needed to host, process and deliver the service and the features you use, and to meet legal obligations; Klarstig does not claim ownership of your content.

04Security safeguards and customer configuration

Klarstig provides the security controls described for the supported service scope, including authentication, organization roles, private file access, security records and protections against automated abuse. Customers remain responsible for their authorized users, sharing choices, selected integrations and the appropriate use of their accounts.

Receiving systems must verify Klarstig’s HMAC webhook signatures to use that protection. A signature being included in a message does not itself mean a receiving system verified it. The applicable security commitments remain in effect; a marketing summary does not replace an express contractual obligation.

05Exports and customer-downloadable backups

Organization owners can generate a backup archive scoped to their organization. The archive is privately stored and delivered through a signed download link that expires after 24 hours. A SHA-256 checksum supports integrity checking. Supported spreadsheet exports include formula-injection safeguards.

Protect any downloaded copy and share it only with authorized recipients. An archive includes its documented contents; download availability does not promise automatic re-import, a complete operational restore, an EU storage location, or a particular recovery time. Link expiry is separate from archive retention and deletion.

Export access and data handling when an account ends remain subject to the termination provisions below and applicable law.

06Privacy, processing terms and data location

The Privacy Policy explains personal-information handling. Where Klarstig processes personal data on a customer’s behalf, the applicable data-processing terms govern that processing. No draft document becomes an executed agreement merely because it is linked or mentioned.

EU-only data residency and customer-held decryption keys are not currently available. Language selection and a customer’s location do not change this. Review the actual processing and transfer information before using the service for a workflow with location-specific requirements.

07Regulated and restricted uses

HIPAA-enabled forms and a customer Business Associate Agreement are not currently available. Do not use the service for protected health information where a BAA or HIPAA-enabled arrangement is required.

Do not treat ordinary form functionality as a verified FERPA, government-authorized or otherwise specially regulated offering. Determine the requirements for the intended use and confirm that the necessary service scope, safeguards and agreements are available before collecting regulated information.

The Compliance page lists the current status of independent assessments and advanced capabilities. A roadmap, draft questionnaire or inactive feature scaffold does not establish availability or authorization.

08AI assistance and third-party services

Review AI-assisted outputs and actions before relying on them, particularly where an error could affect a person, payment or business decision. AI assistance does not independently establish legal compliance or the accuracy of submitted information.

Customer-selected integrations can transmit information to third-party services. The applicable integration and AI terms govern use of those services and remain part of the existing arrangement.

09Plans, fees, renewals and cancellation

Paid plans, fees, billing cycles and any applicable taxes are those presented at sign-up or in the applicable order for your plan. Fees are charged through the subscription billing and payment processor used for the service.

Paid in-form payment collection is not currently enabled for general use, and this update does not introduce a new fee, trial, renewal schedule or refund entitlement. Where a plan renews or can be cancelled, the terms shown at purchase or in your account settings govern. For billing questions, contact [email protected].

10Availability, support and service levels

Availability monitoring helps identify service issues. Monitoring, a backup download or a security feature description does not create a specific uptime guarantee, recovery-time commitment or service-credit entitlement.

Any service-level or support commitment expressly included in an applicable agreement continues to govern its stated scope. The security and compliance pages do not override an agreed SLA.

11Suspension, termination and information handling

The existing suspension, termination, export and post-termination provisions continue to apply. The Privacy Policy and applicable processing terms address retention and deletion, including legal holds and the treatment of backup copies.

12Warranties, liability and other legal terms

The service and any AI-assisted outputs are provided on an “as is” and “as available” basis to the extent permitted by law, without a warranty that use will be uninterrupted, error-free or fit for a particular regulated purpose.

To the maximum extent permitted by law, and except where a mandatory law provides otherwise, Klarstig’s aggregate liability arising out of or relating to the service is limited to the amount paid for the service in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms creates a new arbitration requirement or an exclusive jurisdiction. Governing law and dispute resolution are those set out in the applicable signed agreement or required by mandatory law. If any provision is held unenforceable, the remaining provisions continue in effect.

13Changes, notices and contact

Klarstig may update these Terms to reflect changes to the service or to legal requirements. Material changes are identified through the effective date and the applicable notice process.

Continued use of the service after an update takes effect indicates acceptance where permitted by law; where additional notice or consent is required, those requirements apply. For questions about these Terms, contact [email protected].