Refunds & Cancellations

Our 30-day refund policy

If you are unhappy with a Klarstig subscription charge, submit your refund request within 30 calendar days of that charge. This request window covers initial payments and renewals, including monthly and annual subscriptions purchased directly from Klarstig.

We review the payment, account ownership, reason for the request where relevant, and any previous refund or credit. Eligible requests are considered for a full refund of the amount actually paid for the charge, including applicable tax, less any amount already refunded or credited. Submitting a request does not by itself mean a refund has been approved. If we cannot approve it, we explain the decision and how to ask us to reconsider.

You do not need to cancel before requesting a refund. Tell us separately whether you also want to stop renewal. We explain any proposed change to your paid access before applying it.

Charged today or renewed unexpectedly?

Select Request a refund, choose the payment and describe what happened if you wish. To prevent future subscription renewals, use Manage subscription or select the separate cancellation option in your request. A refund request alone does not stop future renewals.

How to cancel your subscription

1. Sign in to the Klarstig account that manages the subscription.
2. Open Billing, then Manage subscription.
3. Select the cancellation option and review the effective date.
4. Confirm cancellation and keep the confirmation for your records.

Ordinary cancellation stops renewal at the end of your current paid billing period. Your paid access normally continues until the date shown. Cancellation alone does not issue a refund. If a refund, statutory withdrawal or another agreed arrangement changes the access date, we tell you. If you cannot sign in, use the account-access help option on the request form.

What to include in a refund request

Provide your account email and the relevant payment or invoice. If you cannot find it, give the approximate charge date, amount and currency so we can investigate. You may add an explanation. Never send your password, full card number, security code or bank-login information.

We provide a reference after your request is saved. Once your identity and access are verified, you can view updates and any information we need. We do not disclose account or billing details to someone solely because they know an email address or request reference.

What happens after review?

Your request may be under review, awaiting information, approved or declined. Payment processing has its own status. An approved request is not the same as money having reached your bank.

Approved refunds are returned through the original payment method using our payment provider. We do not ask you to send alternative card details. Bank and payment-method processing times vary; we show available status and tracing information. A payment reversed shortly after charging may disappear from your statement instead of appearing as a separate credit. If processing fails or needs further action, we explain the next step.

Requests after 30 days and payment problems

You can still contact us about a duplicate, incorrect or unauthorised charge, a service problem, or a refund required by law. The 30-day policy does not remove those rights. Where a bank dispute is already underway, tell us so we can coordinate the case and avoid duplicate reimbursement. You do not have to give up legal or payment-network rights to contact us.

EU/EEA consumers: withdrawing from a contract

Where a statutory right applies, you can generally withdraw from a distance service contract within 14 days after it is concluded without giving a reason. Different or extended periods and exceptions may apply under local law. Simply starting to use an ongoing Klarstig subscription does not automatically waive that right.

Use Withdraw from a contract to give notice and obtain an acknowledgment, or send another clear withdrawal statement through our available support contact route. A discretionary refund review does not replace a valid withdrawal notice. Any lawful charge for service expressly requested during the withdrawal period must meet the applicable legal conditions. Reimbursements required by law follow the applicable deadline, normally no later than 14 days after withdrawal notice where required.

Withdraw from a contract

Your mandatory consumer rights, including remedies for a service that does not meet legal requirements, remain unaffected. The Terms and Privacy Notice explain the related contractual and data-handling provisions.

Need help?

Use the refund request form or our existing Contact support page. We can help even if you cannot access your account. Please provide only the information needed to identify the issue.

Request a refund

Check request status