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Billing

Plans, payments, invoices, cancellation, refunds and contract withdrawal.

16 guides

  1. How to Cancel Your Klarstig SubscriptionCancel a paid Klarstig plan from Billing. Cancellation stops renewal at the end of the current paid period; it does not issue a refund.
  2. How to Request a Refund and Track Its StatusAsk us to review a subscription charge within 30 calendar days, then follow the review and the payment processing status separately.
  3. Cancellation, Refunds and Data Deletion Are Separate RequestsCancelling stops renewal, a refund request asks us to review a charge, and deleting data is its own request. None of them happens automatically because of another.
  4. What Happens to Your Access After You CancelAfter ordinary cancellation your paid access normally continues until the end of the current billing period, then the workspace moves to the Free plan.
  5. Statutory Withdrawal From a Contract (EU/EEA Consumers)Where a statutory right applies, consumers can generally withdraw from a distance service contract within 14 days without giving a reason.
  6. How to View and Update Your Klarstig Subscription InvoicesOpen your invoice history in the secure billing portal, download PDFs and update the billing details used on future invoices.
  7. Klarstig Upgrade and Payment OptionsCompare Free, Starter and Pro, upgrade through secure checkout and see which payment methods Klarstig accepts. Klarstig does not accept wire transfers.
  8. Free, monthly and annual billing explainedFree needs no checkout. Paid plans renew every month or every year, and annual plans are charged the full yearly amount up front.
  9. How to update your payment methodReplace the card used for your Klarstig subscription in the secure billing portal.
  10. What to do when a payment failsIf a renewal payment fails, Billing shows a Payment issue banner. Update the payment method to keep the subscription current.
  11. Renewals and unexpected chargesCheck what a charge was for, ask us to review it within 30 days and stop future renewals separately.
  12. How nonprofit pricing worksVerified nonprofits get 50% off annual Starter or Pro. Apply from Settings; the discount appears in Billing only after verification.
  13. Can I Buy the AI Customer Service Add-on?The AI Customer Service add-on cannot be purchased at the moment. No add-on charge appears on Starter or Pro invoices.Not currently available
  14. Collecting Payments Through Your FormsTaking live payments from respondents through a Klarstig form is not switched on. Payment integrations are still in validation.Not currently available
  15. PayPal Payments: Availability and Cancellation HelpPayPal is not a Klarstig checkout option. Cancel a Klarstig subscription from Billing, not from PayPal.Not currently available
  16. Purchase Orders for Klarstig: Billing and Approval InformationA purchase order is your organization’s internal authorisation to buy. It is not a payment, and Klarstig subscriptions are still paid at secure checkout.Limited availability