Statutory Withdrawal From a Contract (EU/EEA Consumers)
Where a statutory right applies, consumers can generally withdraw from a distance service contract within 14 days without giving a reason.
AvailableWhere to find it: Footer → Withdraw from contract (/withdraw)
What this guide helps you do
Give a valid withdrawal notice and receive an acknowledgment.
Who this applies to
Consumers in the EU/EEA where a statutory withdrawal right applies. Different or extended periods and exceptions may apply under local law.
Before you start
- A discretionary refund review does not replace a valid withdrawal notice.
- Simply starting to use an ongoing subscription does not automatically waive the right. Any lawful charge for service expressly requested during the withdrawal period must meet the applicable legal conditions.
- Your mandatory consumer rights remain unaffected.
Steps
- Open Withdraw from a contract.
- Fill in the details that identify you and the contract.
- Complete the bot check and submit the notice.
- Keep the acknowledgment shown on screen. An email copy is sent to the address you entered.
What you should see
Your withdrawal notice is recorded with a timestamp and acknowledged. Reimbursements required by law follow the applicable deadline, normally no later than 14 days after the withdrawal notice where required.
Troubleshooting
I cannot use the form.
Send another clear withdrawal statement through our support contact route.
Related guides
- How to Request a Refund and Track Its StatusAsk us to review a subscription charge within 30 calendar days, then follow the review and the payment processing status separately.
- How to Cancel Your Klarstig SubscriptionCancel a paid Klarstig plan from Billing. Cancellation stops renewal at the end of the current paid period; it does not issue a refund.
- Cancellation, Refunds and Data Deletion Are Separate RequestsCancelling stops renewal, a refund request asks us to review a charge, and deleting data is its own request. None of them happens automatically because of another.
Still need help?
Send us a message with your workspace name and what you tried. Don’t include card numbers or passwords.