How to Request a Refund and Track Its Status
Ask us to review a subscription charge within 30 calendar days, then follow the review and the payment processing status separately.
What this guide helps you do
Submit a complete refund request and understand what each status means.
Who this applies to
Customers who paid for a Klarstig subscription directly. The 30-day window covers initial payments and renewals, monthly and annual.
Before you start
- Submitting a request does not mean a refund has been approved, and an approved request is not the same as money having reached your bank.
- Never send your password, full card number, security code or bank-login information.
- We do not ask you to send alternative card details. Bank processing times vary; a payment reversed shortly after charging may disappear from your statement instead of appearing as a separate credit.
Steps
- Open Refunds & Cancellations and select Request a refund.
- Give your account email and the relevant payment or invoice. If you cannot find it, give the approximate charge date, amount and currency.
- Add an explanation if you wish, and say separately whether you also want to stop renewal.
- Submit the form and keep the reference shown after the request is saved.
- Once your identity and access are verified, use Check request status to see updates and any information we need.
What you should see
Your request is reviewed. If it is approved, the refund is returned through the original payment method; if it is declined, we explain why and how to ask for reconsideration.
Review status and payment status
The review can be under review, awaiting information, approved or declined. Payment processing has its own status, which we show when available, including tracing information. If processing fails or needs further action, we explain the next step.
Troubleshooting
My charge is older than 30 days.
You can still contact us about a duplicate, incorrect or unauthorised charge, a service problem, or a refund required by law.
I already opened a dispute with my bank.
Tell us in the request so we can coordinate the case and avoid duplicate reimbursement.
Related guides
- Cancellation, Refunds and Data Deletion Are Separate RequestsCancelling stops renewal, a refund request asks us to review a charge, and deleting data is its own request. None of them happens automatically because of another.
- Renewals and unexpected chargesCheck what a charge was for, ask us to review it within 30 days and stop future renewals separately.
- Statutory Withdrawal From a Contract (EU/EEA Consumers)Where a statutory right applies, consumers can generally withdraw from a distance service contract within 14 days without giving a reason.
Still need help?
Send us a message with your workspace name and what you tried. Don’t include card numbers or passwords.