Renewals and unexpected charges
Check what a charge was for, ask us to review it within 30 days and stop future renewals separately.
AvailableWhere to find it: Billing → Invoice History; /support/refunds#request
What this guide helps you do
Understand a charge you did not expect and decide what to do.
Who this applies to
Anyone who sees a Klarstig charge on a statement. Account details are only shared with verified owners and admins.
Before you start
- A refund request alone does not stop future renewals.
- Submitting a request does not by itself mean a refund has been approved.
- After 30 days you can still contact us about a duplicate, incorrect or unauthorised charge, a service problem, or a refund required by law. If a bank dispute is already underway, tell us so we can coordinate.
Steps
- Open Billing and select View invoices to match the charge date and amount to an invoice. Check the plan, interval and service period.
- If the charge is a renewal you did not want, select Request a refund on the Refunds & Cancellations page, choose the payment and describe what happened if you wish.
- To prevent future renewals, cancel as described in How to Cancel Your Klarstig Subscription, or tick the separate cancellation option in your refund request.
What you should see
You have a saved request reference, and, if you chose to, future renewals are stopped.
Troubleshooting
I cannot find the charge in any invoice.
Give the approximate date, amount and currency in the refund request so we can investigate. It may belong to another workspace or another merchant.
Related guides
- How to Request a Refund and Track Its StatusAsk us to review a subscription charge within 30 calendar days, then follow the review and the payment processing status separately.
- How to Cancel Your Klarstig SubscriptionCancel a paid Klarstig plan from Billing. Cancellation stops renewal at the end of the current paid period; it does not issue a refund.
- How to View and Update Your Klarstig Subscription InvoicesOpen your invoice history in the secure billing portal, download PDFs and update the billing details used on future invoices.
Still need help?
Send us a message with your workspace name and what you tried. Don’t include card numbers or passwords.