How to Cancel Your Klarstig Subscription
Cancel a paid Klarstig plan from Billing. Cancellation stops renewal at the end of the current paid period; it does not issue a refund.
What this guide helps you do
Stop your Starter or Pro subscription from renewing and confirm the date your paid access ends.
Who this applies to
Organization owners and admins of a workspace with an active paid subscription (Starter or Pro, monthly or annual). Members and viewers cannot cancel.
Before you start
- Cancellation alone does not issue a refund. If you also want a charge reviewed, submit a separate refund request within 30 days of that charge.
- Cancellation does not delete your workspace or data. Deleting data is a separate request.
- There is no downgrade button. Plan switching is not available in the billing portal; when a paid period ends after cancellation, the workspace returns to Free.
- EU/EEA consumers may also have a statutory right to withdraw. See Statutory withdrawal from a contract.
Steps
- Sign in to the Klarstig account that manages the subscription.
- Open Billing. This is where you manage your subscription.
- In the Cancel subscription card, select Cancel Subscription, then Continue in billing portal. (Select Keep my plan if you change your mind.)
- In the secure billing portal, select the cancellation option and review the effective date shown. Cancellation takes effect at the end of the current paid billing period.
- Confirm the cancellation and keep the confirmation for your records.
- Return to Billing and check that the plan shows Cancels at period end and the line Access remains active through followed by the end date.
What you should see
Your subscription will not renew. Paid access continues until the date shown, after which the workspace uses the Free plan and its limits.
What happens next
Until the end date you keep your current plan and limits. On the end date the paid subscription ends and the workspace moves to the Free plan. Forms, submissions and documents stay in the workspace, but Free plan limits apply to active forms, users and monthly submissions.
If a refund, statutory withdrawal or another agreed arrangement changes your access date, we tell you before applying it.
Troubleshooting
I do not see the Cancel subscription card.
It appears only to owners and admins, only for an active paid plan, and not when cancellation is already scheduled. See Why a billing control is missing.
I cannot sign in.
Use the account-access help option on the refund request form or contact support. We verify ownership before discussing billing.
I changed my mind before the end date.
Open the billing portal again from Billing. If it offers to renew the plan you can use that option; otherwise contact support before the end date.
Related guides
- Cancellation, Refunds and Data Deletion Are Separate RequestsCancelling stops renewal, a refund request asks us to review a charge, and deleting data is its own request. None of them happens automatically because of another.
- What Happens to Your Access After You CancelAfter ordinary cancellation your paid access normally continues until the end of the current billing period, then the workspace moves to the Free plan.
- How to Request a Refund and Track Its StatusAsk us to review a subscription charge within 30 calendar days, then follow the review and the payment processing status separately.
Still need help?
Send us a message with your workspace name and what you tried. Don’t include card numbers or passwords.