Why a Billing Control Is Missing
Billing buttons depend on your role and your subscription state. Here is why View invoices, Update payment method or Cancel Subscription may not appear.
AvailableWhere to find it: Billing (/app/billing)
What this guide helps you do
Find out who can take the billing action you need.
Who this applies to
Any workspace user.
Before you start
- Plan switching and downgrades are not offered in the billing portal.
Steps
- Check your role on Team. Only owners and admins see billing actions.
- Check the plan card in Billing: invoice and payment-method controls appear after the first paid subscription.
- If the plan shows Cancels at period end, cancellation is already scheduled, so the Cancel Subscription card is hidden.
- If a payment failed, use Fix billing at the top of the page.
What you should see
You either see the control or know which owner or admin can act.
Troubleshooting
I am the owner and still see nothing.
Reload the page. If the controls are still missing, contact support with the workspace name.
Related guides
- Workspace Roles and Who Can Do WhatWorkspaces have four roles: Owner, Admin, Member and Viewer. The Team page shows who has which role.
- How to Cancel Your Klarstig SubscriptionCancel a paid Klarstig plan from Billing. Cancellation stops renewal at the end of the current paid period; it does not issue a refund.
- How to View and Update Your Klarstig Subscription InvoicesOpen your invoice history in the secure billing portal, download PDFs and update the billing details used on future invoices.
Still need help?
Send us a message with your workspace name and what you tried. Don’t include card numbers or passwords.