Sign-In Problems
Reset a forgotten password, get past the bot check and sign in through your organization’s SSO.
AvailableWhere to find it: /login; /forgot-password
What this guide helps you do
Get back into your account.
Who this applies to
Anyone who cannot sign in.
Before you start
- Reset links expire. Request a new one if yours no longer works.
- Support never asks for your password.
Steps
- On Sign in, check the email address for typos.
- If you forgot the password, open Forgot password, enter your email and follow the reset link we send.
- If your organization uses SSO, sign in through its identity provider instead of a password.
- Complete the bot check if it is shown; reload if it does not finish.
What you should see
You are signed in, or you have a reset link in your inbox.
Troubleshooting
The reset email does not arrive.
Check spam and any filters. If it still does not arrive, contact support from the same address.
Related guides
- How to Create Your Klarstig AccountSign up with your email, complete the short onboarding and land in your workspace on the Free plan.
- Set Up Single Sign-On (SSO)Owners and admins can configure SSO with an OIDC or SAML identity provider and choose invite-only or just-in-time provisioning.
- How to Update Your ProfileChange the name and details shown for your account in Settings.
Still need help?
Send us a message with your workspace name and what you tried. Don’t include card numbers or passwords.