What to do when a payment fails
If a renewal payment fails, Billing shows a Payment issue banner. Update the payment method to keep the subscription current.
AvailableWhere to find it: Billing → “We couldn’t process your latest payment” banner → Fix billing
What this guide helps you do
Resolve a declined or failed subscription payment.
Who this applies to
Owners and admins of a paid workspace.
Before you start
- Your Klarstig account stays available while the issue is resolved, but paid features depend on the subscription being current.
- Ask your bank about the decline reason; Klarstig does not see your bank’s internal reasons.
Steps
- Open Billing. A failed payment shows the status Payment issue and the message “We couldn’t process your latest payment.”
- Select Fix billing to open the billing portal.
- Add or update the payment method and make it the default.
- Return to Billing and refresh. The banner disappears once the payment succeeds.
What you should see
The subscription status returns to Active.
Troubleshooting
I do not see Fix billing.
Only owners and admins see it. Ask a workspace owner to update the payment method.
Related guides
- How to update your payment methodReplace the card used for your Klarstig subscription in the secure billing portal.
- Renewals and unexpected chargesCheck what a charge was for, ask us to review it within 30 days and stop future renewals separately.
- How to View and Update Your Klarstig Subscription InvoicesOpen your invoice history in the secure billing portal, download PDFs and update the billing details used on future invoices.
Still need help?
Send us a message with your workspace name and what you tried. Don’t include card numbers or passwords.