How to update your payment method
Replace the card used for your Klarstig subscription in the secure billing portal.
AvailableWhere to find it: Billing → Payment method → Update payment method
What this guide helps you do
Keep renewals working when a card expires, is replaced or should be changed.
Who this applies to
Owners and admins of a workspace with a paid subscription.
Before you start
- Your card is stored by our payment provider. Klarstig never stores your full card number, and we never ask you to send card details by email or chat.
- Updating the payment method does not retry or refund past charges by itself.
Steps
- Open Billing.
- In the Payment method card, select Update payment method.
- In the billing portal, add the new payment method and make it the default.
- Remove the old method if you no longer want it on file.
What you should see
Future renewals are charged to the new default payment method.
Troubleshooting
The new card is declined.
Check the card details and billing address with your bank, then try again. See Failed payments.
Related guides
- What to do when a payment failsIf a renewal payment fails, Billing shows a Payment issue banner. Update the payment method to keep the subscription current.
- How to View and Update Your Klarstig Subscription InvoicesOpen your invoice history in the secure billing portal, download PDFs and update the billing details used on future invoices.
- Klarstig Upgrade and Payment OptionsCompare Free, Starter and Pro, upgrade through secure checkout and see which payment methods Klarstig accepts. Klarstig does not accept wire transfers.
Still need help?
Send us a message with your workspace name and what you tried. Don’t include card numbers or passwords.