Refunds and Disputes on Form Payments (Not Active Yet)
Not active yet — available at release. You issue refunds and answer disputes in your own Stripe Dashboard. Klarstig only shows their status next to the payment.
What this guide helps you do
Understand who does what when a respondent asks for money back or disputes a charge.
Who this applies to
Workspaces that collect form payments through their own connected Stripe account. Not your Klarstig subscription — see the subscription refund guides for that.
Before you start
- Klarstig never issues refunds, moves money or responds to disputes on your behalf. It records the status Stripe reports, nothing more.
- Stripe’s fees, refund rules and dispute fees apply to your account as set by Stripe.
- A refund does not delete the form submission. Edit or delete the submission separately if you need to.
- This feature is not active yet; no form payments can be taken until release.
Steps
- To refund, open the payment in your Stripe Dashboard and issue a full or partial refund there.
- To answer a dispute (chargeback), respond with evidence in your Stripe Dashboard before Stripe’s deadline.
- In Klarstig, open Integrations → Payments to see each recent payment marked Refunded, Partially refunded or Disputed with its current outcome.
What you should see
After Stripe confirms a refund or a dispute update, the status in Klarstig updates automatically, usually within a few minutes.
Troubleshooting
I refunded in Stripe but Klarstig still shows Paid.
Status updates arrive from Stripe within minutes and are retried automatically if delivery fails. Refresh the page later; if it persists, contact support with the payment date and amount.
Where do I upload dispute evidence?
In your Stripe Dashboard. Klarstig does not collect dispute evidence.
Related guides
- Connect Your Stripe Account for Form Payments (Not Active Yet)Not active yet — available at release. When form payments open, you will connect your own Stripe account, either by creating a new one or by linking one you already have.
- Disconnect Your Stripe Account or Revoke Klarstig’s Access (Not Active Yet)Not active yet — available at release. Disconnecting stops new form payments immediately. Your Stripe account, funds and payment history stay with you.
- Collecting Payments Through Your FormsTaking live payments from respondents through a Klarstig form is not switched on. Payment integrations are still in validation.
Still need help?
Send us a message with your workspace name and what you tried. Don’t include card numbers or passwords.