Connect Your Stripe Account for Form Payments (Not Active Yet)
Not active yet — available at release. When form payments open, you will connect your own Stripe account, either by creating a new one or by linking one you already have.
What this guide helps you do
Prepare to collect payments from respondents directly into your own Stripe account.
Who this applies to
Workspace owners and admins. Members cannot connect or disconnect a payment account. This is about payments your respondents make to you, not your Klarstig subscription.
Before you start
- This feature is not active yet. Until release, the buttons on the Payments page stay unavailable and no money can be collected through forms.
- Payments are created on your own Stripe account: you receive the funds and payouts, and you pay Stripe’s processing fees. Klarstig takes no fee and never holds your money.
- A Stripe account that is already controlled by another platform may not be linkable; Stripe may offer to create a new account instead.
- The sign-in link from Klarstig expires after 10 minutes and works only once, in the browser that started it.
Steps
- Open Integrations → Payments.
- To create a new account, choose Create a new Stripe account and complete the Stripe-hosted onboarding (business details, identity and bank account).
- To use an account you already have, choose Link my existing Stripe account. You sign in on Stripe’s own page and approve Klarstig. Klarstig never sees your Stripe password or API keys.
- Back in Klarstig, check that the status shows Ready to take payments and that charges are enabled.
- In the form builder, turn on Collect a payment, choose Stripe, and set a fixed USD amount.
What you should see
Your Stripe account appears as connected. Paid forms can only be published once the account is ready and the feature has been released.
Troubleshooting
The link button is greyed out.
Linking an existing account becomes available at release. Only owners and admins can use it, and only when no account is connected.
I was sent back with “could not be linked”.
Start again from the Payments page in the same browser. Links expire after 10 minutes and cannot be reused.
The status says Stripe needs more information.
Choose Continue Stripe onboarding, or finish the requested items in your Stripe Dashboard, then choose Refresh status.
Related guides
- Collecting Payments Through Your FormsTaking live payments from respondents through a Klarstig form is not switched on. Payment integrations are still in validation.
- Disconnect Your Stripe Account or Revoke Klarstig’s Access (Not Active Yet)Not active yet — available at release. Disconnecting stops new form payments immediately. Your Stripe account, funds and payment history stay with you.
- Refunds and Disputes on Form Payments (Not Active Yet)Not active yet — available at release. You issue refunds and answer disputes in your own Stripe Dashboard. Klarstig only shows their status next to the payment.
Still need help?
Send us a message with your workspace name and what you tried. Don’t include card numbers or passwords.